Terms of Service

1. Acceptance of Terms

By accessing or using Nexu HR ("the Service"), you agree to be bound by these Terms of Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these terms.

2. Description of Service

Nexu HR is a cloud-based Recruitment and People Operations platform that provides tools for managing job vacancies, candidate pipelines, interviews, employee records, and related HR operations. The Service includes AI-powered features for candidate analysis and interview preparation.

3. Accounts

You are responsible for maintaining the security of your account credentials. Each user must have a unique account. You must provide accurate and complete information when creating an account. You are responsible for all activity that occurs under your account.

4. Subscription and Billing

• Nexu HR is offered as a per-user monthly subscription
• Billable users include Admins, HR Admins, Recruiters, Hiring Managers, and Interviewers
• Employees with self-service access are free and not counted as billable users
• New users are billed on a prorated basis from the date they are added
• You may cancel your subscription at any time; access continues until the end of the billing period
• We offer a 14-day free trial. No credit card is required to start

5. Your Data

You retain all rights to the data you upload to Nexu HR. We do not claim ownership of your content. You grant us a limited license to process your data solely to provide and improve the Service. You can export your data at any time. Upon account deletion, we will permanently remove your data within 90 days.

6. AI Features

Nexu HR uses AI to analyze resumes, generate interview questions, and evaluate candidate responses. AI outputs are provided as suggestions and should not be the sole basis for hiring decisions. You are responsible for reviewing AI-generated content and making final hiring decisions. We do not guarantee the accuracy of AI-generated analyses.

7. Third-Party Integrations

Nexu HR integrates with third-party services (such as Google Calendar, Google Meet, and Stripe) to provide certain features. When you connect a third-party account, you also agree to that provider's own terms of service and privacy policy. We are not responsible for the availability, accuracy, or content of third-party services. You can disconnect any integration at any time from Preferences → Integrations. Details on what data we access and how we handle it are described in our Privacy Policy.

8. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to gain unauthorized access to other accounts or systems
• Interfere with or disrupt the Service
• Upload malicious content or code
• Resell or redistribute the Service without authorization
• Use the Service to discriminate against candidates based on protected characteristics

9. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. We may perform maintenance that temporarily affects availability. We will make reasonable efforts to notify you of scheduled maintenance in advance.

10. Limitation of Liability

To the maximum extent permitted by law, Nexu HR shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Service.

11. Data Processing Addendum

For customers processing personal data subject to GDPR, UK GDPR, the Brazilian LGPD or similar regulations, Nexu HR offers a Data Processing Addendum (DPA) covering Standard Contractual Clauses for international transfers, sub-processor change notifications, security and technical measures, and data subject rights fulfilment timelines. To request the current DPA template email legal@nexuhr.com. Once executed, the DPA is incorporated by reference into this Agreement and the list of sub-processors at /sub-processors governs which third parties may process Customer Data.

12. Governing Law and Dispute Resolution

This Agreement is governed by and construed in accordance with the laws of the jurisdiction where Nexu HR's primary entity is registered, without regard to its conflict-of-law principles. The parties will first attempt to resolve any dispute through good-faith negotiation. If a dispute cannot be resolved within thirty (30) days, either party may submit it to the competent courts of that jurisdiction, except where applicable consumer protection laws grant a different exclusive forum. Nothing in this clause prevents either party from seeking injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

13. Force Majeure

Neither party is liable for any failure or delay in performance caused by events beyond its reasonable control, including natural disasters, acts of government, wars, civil unrest, pandemics, or third-party infrastructure failures. The affected party will use commercially reasonable efforts to mitigate the impact and resume performance. Force majeure does not excuse outstanding payment obligations.

14. Survival

The following sections survive any termination or expiration of this Agreement and continue to bind the parties: Your Data (Section 5), Limitation of Liability (Section 10), Data Processing Addendum (Section 11), Governing Law and Dispute Resolution (Section 12), and any payment obligations that have already accrued.

15. Changes to Terms

We may update these terms from time to time. We will notify you of material changes via email or through the Service. Continued use after changes take effect constitutes acceptance of the updated terms.

16. Contact

For questions about these terms, contact us at legal@nexuhr.com